AI reshapes India’s IT contracts as clients demand more for less

Bengaluru: Artificial intelligence promised to disrupt India’s IT industry and it is delivering.

Outsourcing giants like Tata Consultancy Services, Infosys, Wipro, HCLTech and Cognizant are rejigging business models, increasingly tying fees to performance outcomes instead of hours worked, as clients demand steep price cuts and more productivity.

These days, pricing for contracts is more likely to be dictated by performance outcomes.